Returns and Refunds Policy

Thank you for shopping at Brightspark Global.

 

If you are not entirely satisfied with your purchase, we’re here to help.

 

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

 

To be eligible for a return, please make sure that:

 

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged

 

 

Products that do not meet these criteria will not be considered for return.

 

 

Send the product with its original packing to:

 

38 Dudley Gardens, London W13 9LT

 

Shipping charges

 

Shipping charges incurred in connection with the return of a product are non-refundable.

 

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Brightspark Global.

 

Damaged items

 

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

 

Sale items can be refunded.

 

Contact us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

 

 

By email: dom@brightsparkglobal.co.uk